Discover Classes. Earn Rewards.

Becoming a Trusted Advisor is unfortunately unavailable

Thankfully we have 3 other Customer Service Classes for you to choose from. Check our top choices below or see all classes for more options.

Social Media Marketing Certificate

Noble Desktop @ 185 Madison Ave, New York, NY & Virtually Online

Master the art of social media marketing on popular platforms like Facebook, LinkedIn, and Instagram with hands-on training from Noble Desktop. Gain the skills to develop effective marketing strategies, create engaging content, and expand your reach to drive sales and increase brand awareness. Elevate your digital marketing game with the Social Media Marketing Certificate.

(372) All levels 18 and older
$2,495

12 sessions

Gift it!

Unleash Your Sales Greatness

Master Sales Training @ 450 Park Ave S, New York, NY

Discover the essential skills and strategies to excel in sales and achieve long-term success. Master the art of effective communication, overcoming objections, and building strong client relationships. Join us for a transformative workshop that will unleash your sales potential.

(73) All levels 18 and older

Microsoft Outlook Level II

NYC Career Centers @ 185 Madison Ave, New York, NY & Virtually Online

Enhance your email and calendar management skills with advanced techniques in Microsoft Outlook. Streamline your workflow, automate responses, and master team collaboration tasks. Achieve MOS Certification in Outlook 2016.

(679) Intermediate 18 and older
See all Customer Service classes NYC

Becoming a Trusted Advisor

  • All levels
  • 21 and older
  • $1,495
  • 1601 Broadway, New York, NY
  • 8 hours

Start Dates (0)

  • $1,495
  • American Management Association @ 1601 Broadway 6th Floor, New York, NY 10019
  • 8 hours
Showing 10 of 0

Class Description

Description

What you'll learn in this customer service training:

Becoming a Trusted Advisor: How to Develop More Valuable Customer Relationships

In competitive times like these, customers are constantly reevaluating service providers and vendors. Developing a solid rapport with customers is the key to achieving stability and growing business. This workshop shows you the principles and practices of moving from being just a service provider to becoming a trusted advisor and a highly valued business partner. Learn proven skills for navigating critical conversations aligned with client business goals and maintaining positive communication with a consultative mindset. Get hands-on practice applying these skills in class. After just 1 day, you’ll know how to build relationships that can thrive in any business climate.

What You Will Cover

  • Articulating how you help clients achieve business goals
  • Using communication skills that build trust and rapport
  • Planning to identify and align with client styles
  • Managing responses to challenging client situations
  • Practicing the art of influencing

How Will You Benefit

  • Learn to transform client challenges into opportunities
  • Navigate critical conversations for mutual benefit
  • Know the process for gaining trusted advisor status
  • Craft compelling messages that inspire and influence
  • Recognize personality types to adapt your communication style

Who Should Attend

Customer service and sales professionals or independent business professionals who wish to deepen their relationships with clients, increase their sales and grow their book of business.


Refund Policy

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.

If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

Please email us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

Reviews of Classes at American Management Association (5)

Benefits of Booking Through CourseHorse

  • Booking is safe. When you book with us your details are protected by a secure connection.
  • Lowest price guaranteed. Classes on CourseHorse are never marked up.
  • This class will earn you 14950 points. Points give you money off your next class!

Questions & Answers (0)

Get quick answers from CourseHorse and past students.

American Management Association

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...

Read more about American Management Association

CourseHorse Approved

This school has been carefully vetted by CourseHorse and is a verified NYC educator.

American Management Association

American Management Association

All classes at this location

Entrance on 48th St

Google Map

Give This Course as a Gift Card

  • Thousands of classes
  • No expiration
  • Unique and memorable gifts for any occasion
  • Personalized
  • Explore a passion, gain a new skill, discover a new hobby, engage in a memorable experience
  • Instant delivery
  • Lock in a price with the Inflation Buster Gift Card Price Adjuster™

Buy a Gift Card

Book this Class as a Group Event

Booking this class for a group? Find great private group events

Or see all Professional Group Events

Explore group events and team building activities ranging from cooking, art, escape rooms, trivia, and more.

CourseHorse Gift Cards

  • Creative & unique gift for any occasion
  • Thousands of classes & experiences
  • No expiration date
  • Instant e-delivery (or choose a date)
  • Add a personalized message
  • Lock in a price with the Inflation Buster Gift Card Price Adjuster™
Buy a Gift Card
gift card with the CourseHorse logo gift card with the CourseHorse logo
Loading...