Sharpen your communication craft and become a more persuasive voice at work in this Exec-Comm workshop. Learn to focus on the listener, flex your style to fit the moment, ask sharper questions, and handle objections with confidence. A practical step toward stronger relationships and clearer messages.

(81) All levels 18 and older

Dec 10th

12:30–4:30pm ET

$650

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Thu. Dec 10th, 12:30–4:30pm ET (4 hours)

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Building Better Work Relationships: New Techniques for Results-Oriented Communication

American Management Association

Build the communication skills that underpin strong professional relationships in this results-focused course. You'll learn strategies for earning trust, exerting constructive influence, and communicating with purpose and awareness to maximize collaboration and productivity. A practical and transformative program for anyone ready to elevate the quality of their workplace connections.

(8) All levels 21 and older

Nov 12th

9am–5pm ET

Meets 2 Times

$2,895

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9am–5pm ET

Meets 2 Times

$2,895

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10am–6pm ET

Meets 2 Times

$2,895

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Thu. Nov 12th, 9am–5pm ET (16 hours over 2 sessions)

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Strategies for Developing Effective Presentation Skills

American Management Association

Build the craft of persuasive communication and engage your audience with confidence and poise. Grow your presentation skills at this workshop on effective presentations. Don't miss this chance to develop your speaking abilities and overcome stage fright.

(8) All levels 21 and older

Oct 26th

10am–6pm ET

Meets 3 Times

$2,895

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9am–5pm ET

Meets 3 Times

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10am–6pm ET

Meets 3 Times

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Mon. Oct 26th, 10am–6pm ET (24 hours over 3 sessions)

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Virtual Communication Effectiveness

American Management Association

4.6 8 reviews

Improve your digital communication skills and increase productivity with the Virtual Communication Effectiveness course at the American Management Association. Learn how to leverage digital tools, break down silos, and strengthen relationships in a virtual workplace. Gain practical tips and best practices for effective virtual communication.

All levels
21 and older
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Live, interactive online classroom
15 hours & 30 minutes over 2 sessions

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Description

Communicating virtually is convenient and a huge asset if/when we know how to use it to our best advantage—but few of us have the experience to consistently do so. Take this course to learn how to tame and leverage the digital communication tools you and your team use every day and get more things done with greater impact.

In addition to practical tips and best practices, you’ll explore more in-depth topics like intergenerational communication, ensuring messages are understood and acted upon, breaking down silos, reducing cross-team dysfunction, and harnessing digital tools in every form to strengthen relationships, increase productivity and improve job satisfaction.

Who Should Attend

This course is designed for all professionals who want to build new digital habits (whether experienced or inexperienced with digital communications) and get more things done with greater impact, effectiveness and speed.

How You Will Benefit

Explore a wide range of digital communication systems, from internal corporate messaging apps like Slack or MS Teams to external channels
Recognize how different generations communicate (style, tone, modality, speed of response, and more)
Learn how interpersonal relationships affect digital communications (and vice versa)
Explore best practices for using digital communication methods for multiple purposes
Take actions to ensure your messages will be read and acted upon
Discover best practices for attending video meetings or leaving video messages (digital body language)

What You Will Cover

Assessing the effective and ineffective uses of your organization’s communication modalities
Recognizing how virtual communication tools in the workplace draw different types of users
Exploring how communicating cross-generationally can strengthen interpersonal relationships within workplace teams
Identifying best practices for using short message technology
Understanding the importance of context setting in virtual messaging
Determining the needs of your audience and the best message modality for communicating with them
Exploring best practices for different virtual communication modalities
Troubleshooting and finding solutions when things go wrong in virtual communications
Determining preferences, choices for, and usage of different modalities for different scenarios
Discussing how virtual communication systems can be used for multiple purposes
Practicing and applying skills learned to your virtual workplace technology using typical scenarios.
Creating your virtual communication plan

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.

If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

Please email us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

Reviews of Classes at American Management Association (8)

(4.6-star rating across 8 reviews)

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American Management Association

The American Management Association (AMA) is a global leader in talent development, offering a wide range of educational services to individuals and organizations. With a history dating back to 1923, AMA is a trusted partner for professional development, serving clients worldwide including 90% of the Fortune 500.

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