ITIL® 4 Foundation

American Management Association

4.6 8 reviews

Develop a practical understanding of the key concepts and principles needed to manage modern IT-enabled services in the ITIL 4 Foundation course at the American Management Association. Prepare for the ITIL Foundation Certificate Examination and align IT with business goals for stronger service quality and cost control.

Intermediate
21 and older
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24 hours over 3 sessions

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Start Dates (5) $2,495/person

Mon. Oct 26th, 8:30am–4:30pm ET

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Mon, Oct 26 at 8:30am - 4:30pm
Tue, Oct 27 at 8:30am - 4:30pm
Wed, Oct 28 at 8:30am - 4:30pm

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Mon. Nov 2nd, 11:30am–7:30pm ET

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Mon, Nov 02 at 11:30am - 7:30pm
Tue, Nov 03 at 11:30am - 7:30pm
Wed, Nov 04 at 11:30am - 7:30pm

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Mon. Nov 16th, 8:30am–4:30pm ET

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Mon, Nov 16 at 8:30am - 4:30pm
Tue, Nov 17 at 8:30am - 4:30pm
Wed, Nov 18 at 8:30am - 4:30pm

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Mon. Dec 7th, 8:30am–4:30pm ET

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Mon, Dec 07 at 8:30am - 4:30pm
Tue, Dec 08 at 8:30am - 4:30pm
Wed, Dec 09 at 8:30am - 4:30pm

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Mon. Dec 14th, 11:30am–7:30pm ET

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Mon, Dec 14 at 11:30am - 7:30pm
Tue, Dec 15 at 11:30am - 7:30pm
Wed, Dec 16 at 11:30am - 7:30pm

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Description

This course provides IT leaders, practitioners, support staff, and personnel interfacing with organizational digital and information systems with a practical understanding of key concepts, common terminology, principles, and best practices that enable the successful management of modern IT-enabled services. The curriculum also prepares participants for the ITIL Foundation Certificate Examination, based on the ITIL 4 best practice service value system from the current 2019 guidelines.

Note: The ITIL exam is administered after course completion. Students receive a voucher to take the exam online through PeopleCert within 12 months of finishing the course. The exam fee is included in your course fee.

Who Should Attend:

Anyone seeking ITIL Foundation certification and professionals interested in aligning IT operations with business objectives, controlling or reducing IT costs, improving service quality, and optimizing resource allocation. This includes IT professionals, IT project managers, IT managers, project team members, network coordinators, business process analysts, IT architects, consultants, systems integrators, help desk management and support staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

Prerequisites: Familiarity with IT terminology and IT-related work experience are recommended.

What You Will Cover:

Essential key IT service management concepts
How ITIL guiding principles enable organizations to adopt and adapt service management practices
The four dimensions of service management and their applications
The purpose and key components of the service value system
Service value chain activities and their interconnections
The purpose and applications of key ITIL practices
Comprehensive preparation for the ITIL 4 foundation examination

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.

If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

Please email us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

Reviews of Classes at American Management Association (8)

(4.6-star rating across 8 reviews)

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American Management Association

The American Management Association (AMA) is a global leader in talent development, offering a wide range of educational services to individuals and organizations. With a history dating back to 1923, AMA is a trusted partner for professional development, serving clients worldwide including 90% of the Fortune 500.

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ITIL® 4 Foundation