Customer Service Training
NYC
Classes near you
Classes near you
14 classes with availability
Customer Service Excellence: How to Win and Keep Customers
American Management Association See all classes by this school
Develop the skills and strategies needed to deliver outstanding customer service in a competitive business landscape. This course covers techniques for building strong client relationships, increasing satisfaction, and handling difficult situations with professionalism and composure. An essential resource for anyone looking to create meaningful, lasting customer connections.
Oct 26th
9am–5pm ET
Meets 2 Times
$2,445
30 Seats Left
Dec 10th
9am–5pm ET
Meets 2 Times
$2,445
25 Seats Left
Feb 22nd
9am–5pm ET
Meets 2 Times
$2,445
25 Seats Left
Apr 26th
9am–5pm ET
Meets 2 Times
$2,445
25 Seats Left
Jun 10th
10am–6pm ET
Meets 2 Times
$2,445
25 Seats Left
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Mon. Oct 26th, 9am–5pm ET
(15 hours & 30 minutes over 2 sessions)
Customer Service Training
Noble Desktop See all classes by this school @ Zoom Conference
Gain practical customer service strategies in this accelerated workshop and experience the benefits of improved client interactions. Study real-world case examples and master seven essential principles of customer service. Strengthen your communication, active listening, and problem-solving skill...
Feb 10th
2–5pm ET
$199
20 Seats Left
May 5th
2–5pm ET
$199
20 Seats Left
Jul 28th
2–5pm ET
$199
20 Seats Left
Oct 20th
2–5pm ET
$199
20 Seats Left
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Wed. Feb 10th, 2–5pm ET
(3 hours)
Emotional Intelligence for Interpersonal Excellence
Improving Communications See all classes by this school - Virtually Online
Emotional Intelligence for Interpersonal Excellence is a 2-hour interactive virtual class that helps participants stay calm, respond professionally, and build stronger connections in challenging situations. Through practical tools and hands-on practice, attendees learn how to manage emotional reactions, use empathy effectively, and create more positive outcomes with customers and colleagues.
Oct 28th
10–11:30am ET
$279
10 Seats Left
Mar 25th
10–11:30am ET
$279
5 Seats Left
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Wed. Oct 28th, 10–11:30am ET
(90 minutes)
Becoming a Trusted Advisor: How to Develop More Valuable Customer Relationships
American Management Association See all classes by this school
Discover how to grow valuable customer relationships and become a trusted advisor in this workshop from the American Management Association. Build the skills to navigate critical conversations, earn lasting trust, and influence clients in ways that grow your business. Join today and step into a true partner role.
Nov 19th
9am–5pm ET
$1,595
25 Seats Left
Feb 1st
10am–6pm ET
$1,595
20 Seats Left
Mar 1st
9am–5pm ET
$1,595
25 Seats Left
May 7th
10am–6pm ET
$1,595
25 Seats Left
Jul 13th
10am–6pm ET
$1,595
25 Seats Left
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Thu. Nov 19th, 9am–5pm ET
(8 hours)
Frontline Customer Service Representative Training (OnDemand)
American Management Association See all classes by this school - Self-paced Video Training
Strengthen your ability to deliver exceptional customer experiences by growing emotional intelligence, a proactive mindset, and effective collaboration skills. The program empowers professionals to handle stress, work through conflicts, and make thoughtful decisions under pressure. Gain actionable insights so you can lift internal accountability and grow into a trusted advisor for customers and colleagues alike.
Customer Service Manager Training (OnDemand)
American Management Association See all classes by this school - Self-paced Video Training
Strengthen your ability to deliver exceptional customer experiences by growing emotional intelligence, a proactive mindset, and effective collaboration skills. The program empowers professionals to handle stress, work through conflicts, and make thoughtful decisions under pressure. Pull in actionable insights so you can lift internal accountability and grow into a trusted advisor for customers and colleagues alike.
Empowered to Evolve: Positive Leadership Through Change
SkillRise360 See all classes by this school
Strengthen your ability to lead with confidence in times of uncertainty. This program equips leaders with practical strategies to build trust, foster resilience, and maintain momentum through change. Participants gain insight into the human dynamics of transition while developing a positive, results-focused leadership approach.
All levels
18 and older
Mon. May 17th, 1–5pm ET
(4 hours)
Emotional Intelligence in Action
SkillRise360 See all classes by this school
Grow the emotional intelligence skills that drive stronger teamwork, clearer communication, and more effective leadership at work. The practical session zeroes in on self-awareness, empathy, motivation, and relationship management through real-world scenarios and interactive exercises. Walk away with actionable methods to manage emotions, handle challenges, and contribute to a healthier, more resilient workplace.
All levels
18 and older
Apr 27th
1–4pm ET
$299
50 Seats Left
Aug 31st
9am–12pm ET
$299
50 Seats Left
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Tue. Apr 27th, 1–4pm ET
(3 hours)
Transforming Customer Complaints Into Wins
SkillRise360 See all classes by this school
Learn to turn customer complaints into opportunities for stronger relationships and improved service. Develop practical skills in active listening, conflict resolution, and de-escalation while maintaining professionalism under pressure. Identify recurring service issues and transform challenging interactions into lasting customer loyalty.
All levels
18 and older
May 11th
1–4pm ET
$299
50 Seats Left
Sep 8th
1–4pm ET
$299
50 Seats Left
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Tue. May 11th, 1–4pm ET
(3 hours)
Empathetic Leadership
SkillRise360 See all classes by this school
Build the leadership skills needed to cultivate trust, strengthen collaboration, and grow high-performing teams through empathy-driven practices. The workshop focuses on practical communication strategies, inclusive decision-making, and handling difficult conversations with confidence and care. Participants leave with actionable tools to create engaged, motivated, and resilient workplace cultures.
All levels
18 and older
Jun 11th
9am–12pm ET
$299
50 Seats Left
Aug 3rd
1–4pm ET
$299
50 Seats Left
Aug 9th
1–4pm ET
$169
50 Seats Left
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Fri. Jun 11th, 9am–12pm ET
(3 hours)
Emotional Intelligence in Hybrid Teams
SkillRise360 See all classes by this school
Strengthen communication, trust, and engagement across today's blended work settings. This virtual learning experience builds essential emotional and interpersonal skills for moving through both remote and in-person collaboration with confidence. Participants pick up practical tools for encouraging empathy, managing emotions, and supporting high-performing, connected hybrid teams.
All levels
18 and older
May 18th
9:30–11:30am ET
$249
50 Seats Left
Jun 23rd
9–11am ET
$249
50 Seats Left
Nov 18th
1–3pm ET
$159
50 Seats Left
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Tue. May 18th, 9:30–11:30am ET
(2 hours)
Customer Service: Transforming Unhappy Customers
SkillRise360 See all classes by this school
Learn to manage customer frustration and transform challenging interactions into opportunities for lasting loyalty. Explore the emotional triggers behind service escalations and apply a structured recovery framework. Develop practical strategies to resolve conflicts, restore trust, and strengthen customer relationships.
All levels
18 and older
Wed. Oct 13th, 5:30–7:30pm ET
(2 hours)
Certificate in Emotional Intelligence (Self-paced)
SkillRise360 See all classes by this school - Self-paced Video Training
Develop greater self-awareness and strengthen your ability to connect with others through the power of emotional intelligence. This course equips you with the skills to navigate conflict, foster meaningful relationships, and thrive in both personal and professional environments.
All levels
18 and older
Handling a Difficult Customer (Self-paced)
SkillRise360 See all classes by this school - Self-paced Video Training
Learn how to handle high-pressure customer interactions with professionalism and composure. The course gives you proven methods to de-escalate tense moments, manage stress, and build lasting positive relationships.
All levels
18 and older
More classes to explore
3 Customer Service classes have no available dates matching these filters.
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Customer Service Via Phone and Email
NYC Career Centers See all classes by this school @ 185 Madison Ave, New York, NY
Master the art of professional communication in Customer Service Via Phone and Email! Learn essential techniques to handle inquiries, resolve issues, and create positive customer experiences with confidence.
This class isn’t on the schedule at the moment, but save it to your Wish List to find out when it comes back!
$325
Becoming a Trusted Advisor
American Management Association See all classes by this school @ 1601 Broadway, New York, NY
Becoming a Trusted Advisor: How to Develop More Valuable Customer Relationships In competitive times like these, customers are constantly reevaluating service providers and vendors. Developing a solid rapport with customers is the key to achieving stability and growing business. This workshop shows you the principles and practices of moving from being just a service provider to becoming a trusted advisor and a highly valued business partner. Learn...
This class isn’t on the schedule at the moment, but save it to your Wish List to find out when it comes back!
$1,495
Leading Virtual Teams
American Management Association See all classes by this school @ 1601 Broadway, New York, NY
Have you suddenly been parachuted into managing virtual employees? You’re by no means alone! And while the technology is there to provide connectivity and enable work to get done, it doesn’t necessarily mean you’re naturally comfortable in the role of a virtual leader with the tools and techniques necessary to keep your employees present and effective in their work. Yet the research clearly shows that “effective leadership is the number one...
This class isn’t on the schedule at the moment, but save it to your Wish List to find out when it comes back!
Reviews for Customer Service Training in NYC
Customer Service Training in NYC are rated 4.6 stars based on 5 verified reviews from actual CourseHorse.com purchasers.
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Design Research Techniques
Cooper helped us reflect on our business, our processes, and our product vision, elevating it in ways we didn't imagine -
Design Research Techniques
This course provided both skills and research goals to help me be more confident, strategic, and focused in my research practices. -
Service Design Immersive
This is the missing link between strategic business discussions and endless wireframing. -
Customer Service Via Phone and Email
Guys, this class was great! I would recommend it to a friend. I especially liked the work book; it was so so helpful, I'm sure I will use it a couple times or even more. Lots of really good examples there. Lots of advice on how to deal with problems as a customer service representative. Also the teacher - Liz - is such a good person. She has a lot of experience and you can discuss all you need with her.
